Job title
Customer Service Specialist / Administrator

Job highlights

·Temp to Perm Opportunity for the right candidate. Gosford location.
·Industry leader with a strong reputation and global footprint! Excellent culture.
·Career growth environment with culture, performance, and safety at the heart of its operation.
·Rate starting from $35.86


About our client

Join a leading building materials manufacturer known for its commitment to safety, quality, and efficiency. With a strong reputation in the industry. We're seeking a skilled Administrator and Customer Service Operative to join their National Customer Service team. You will provide a high standard of customer service and play an important role in the efficient processing of orders and administrative support within a bulk logistics environment. You will handle general customer enquiries, data entry, and order scheduling, ensuring products are supplied from major Distribution Centres across Australia.
This is a 6-month contract role with the possibility of full-time employment at the end of the contract.

What you'll do

You will be able to work Monday to Friday, 6:00 AM to 3:00 PM and this role will be responsible for the following -
·Provide consistent and high-quality service standards to our customers, embedding a First Time Right approach.
·Process and enter customer orders efficiently and accurately to ensure optimal capacity and efficiency.
·Demonstrate strong data entry skills with attention to accuracy and speed.
·Work effectively in a fast-paced environment, managing priorities and meeting deadlines.
·Handle customer enquiries, orders, escalations, and complaints in a professional manner.
·Build rapport and maintain relationships with customers and key internal stakeholders.
·Ensure business compliance with relevant governance requirements.



What you'll need

The successful applicant will be driven by customer satisfaction and will have a keen eye for detail. With demonstratable experience you will enjoy working within a fast-paced role.
·Minimum 1 year experience in a similar customer service or administrative role.
·Strong data entry skills and experience working with large volumes of information.
·Prior experience in logistics, building materials, or manufacturing (advantageous).
·Proficiency in Microsoft Office (Outlook & Excel) and SAP experience (highly desirable).
·Exceptional phone etiquette and strong computer literacy skills.
·High attention to detail and a problem-solving approach. Adaptability is your strength!



Benefits

·Temp to Perm opportunity within a leading organisation.
·Excellent culture and innovative safe work conditions
·Ongoing care and support from your AWX Recruitment team
·Access to discounts on Gym memberships, health insurance as well as retail outlets and more

About AWX
AWX is an Australia-wide labour hire and recruitment company backed by 20 years of expertise. We offer flexible, short and long-term employment solutions spanning across industries including construction and civil, mining, food processing, manufacturing and landscaping. Our team of experienced and passionate recruitment specialists are committed to partnering with both clients and candidates to find the right job or candidate. AWX is backed by PeopleIN, the largest ASX-listed talent solutions company in Australia and New Zealand.
How to apply
Click here to apply now. Contact Ali at adovey@awx.com.au find out more. If this role isn't what you're after,
check out AWX's other roles at awx.com.au.
AWX is an equal opportunity employer.
We value diversity and encourage candidates from all backgrounds to apply.